How to Start Therapy at Hibiscus: What to Expect, Step by Step

Reaching out for therapy can be one of the hardest steps, often because you do not know what happens after you do. At Hibiscus, we have tried to make it simple, warm, and easy to understand, with more than one way to begin depending on what feels right for you, including a free consultation if you would like to talk things through first. Here is exactly how it works.

The guided way: let us match you with the right therapist

If you would like us to help you find the right fit, this is the path for you.

1. Reach out with your enquiry

It starts with a simple message. You contact us and tell us, in your own words, a little about what you are going through or what you would like support with. You do not need to explain everything, or say it perfectly. Just reaching out is enough to begin.

2. Receive your application link

Based on what you share, we will send you a link to the specific service page on our website that fits what you are looking for. On that page, you will find the link to the application form. This way, you are pointed toward the right kind of support from the very start.

3. Fill in the form

The form is where you tell us more about the concerns you would like to work on. It helps us understand your needs from the beginning, so that the support you receive is shaped around you rather than something generic. Take your time with it, and share as much or as little as feels right.

4. Get matched with a therapist

Rather than leaving you to guess who might suit you, we read what you have shared and match you with a therapist who is the right fit for your concerns, usually within 24 to 48 hours of submitting your form.

5. Hear from your therapist within 24 hours

Once you are matched, your therapist will reach out, by message or by call, within 24 hours, simply to get to know you and understand what you are looking for. Do keep an eye on your WhatsApp, as they may message you there. It is a relaxed first contact, a chance to ask any questions and get a feel for whether this is a good fit. There is no pressure at all.

6. Book your first session

If you feel comfortable and would like to go ahead, you can book your first therapy session. And if you need a little more time to decide, that is completely okay too. You stay in control of the pace throughout.

Prefer to begin on your own? Two quicker ways

If you already know what you need, or would simply like to get started sooner, you have two more options, both on our website.

Book online, directly

If you would prefer to skip the matching process, you can book a session online with one of our therapists directly through our website. Choose a time that suits you, and book. It is the fastest way to get started.

Try a free mental health consultation

Not quite ready to commit, or unsure what you need? You can sign up for a free mental health consultation on our website. It is a no-cost, no-pressure way to talk things through, ask your questions, and figure out what kind of support would help, before you decide anything.

However you choose to begin, by letting us match you, by booking online, or by starting with a free consultation, the first step is always the same: simply reaching out. Whenever you feel ready, we will take it from there.